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Refund Policy
At Save Grocery Online or Cayman Grocery Online, our goal is to provide quality products at affordable prices. However, the reality is that every now and then, a return is necessary. When that happens, we will gladly replace any unsatisfactory product; all you must do is return the item with your receipt to us.
If a replacement or refund is requested:
- An original online order receipt is required for all replacements and refunds.
- Refunds will be given in the same form as payment was made (cash for cash, debit card for debit card, and credit card for credit card).
- Management reserves the right to deny any replacement or refund based on their discretion.
Refund Policy to delivery driver
- Replacements and refunds on non-perishable products will be accepted within 7 days of purchase when accompanied by an original receipt and the product.
- Replacements and refunds on perishable products will be accepted within 2 days of purchase when accompanied by an original online receipt and the product.
Refund Policy at Save Grocery Online Shopping (effective on purchases made on or after 1 Jan. 2025)
- We authorize your card for the higher of 15% of the item total. It helps account for the cost of items for sudden price increase, and any other price variations that occur at the time of cart check out. As soon as your order is complete, we will charge your card for exactly what was agreed in your final order. Your bank will automatically clear the provisional hold within seven days (if any)
- Should a partial or full refund be required for item(s) in your order, Save grocery will action the refund within three (5) business days. Your bank will then process and clear the refund (timing varies by bank, and may take up to seven (7) days). For our full refund, returns, and cancellation policy, please click here.
For questions on our refund policy, please contact us orders@caymangroceryonline.com or call +1(345) 922-6067.